This Delivery Policy of IDEAL PACK governs the method of delivery of the products sold on www.idealpackstore.com.

1. Ideal Pack’s delivery service operates on weekdays, Monday to Friday. Products are typically dispatched within one to seven (1–7) working days, depending on order confirmation, the specified delivery address, and the availability of items in the warehouse.

2. Standard shipping is complimentary for orders totaling over AED 100 (including VAT).

3. Orders below AED 100 incur a shipping fee of AED 25 (including VAT).

4. Applicable delivery costs can also be viewed during the online purchase process at checkout, as well as in the Order Confirmation Email.

5. If the order amount falls below AED 100, the shipping costs are the responsibility of the customer and are non-refundable, even in the event of a return.

6. If customers do not receive their ordered product(s) within the estimated delivery period specified in the dispatch confirmation, they are encouraged to contact us via www.idealpackstore.com, email, or by calling customer service at +971 549910027.

7. In the event of customer unavailability during the scheduled delivery time, the courier will attempt to arrange an alternative delivery time by contacting the customer by phone. If the order is not collected after the second attempt, it will be canceled and returned to Ideal Pack. Upon cancellation, the customer will receive an email confirmation and the refund will be issued using the same payment method used for the purchase.

8. No deliveries will be made on public holidays and weekends.

9. Ideal Pack will send updates via email or WhatsApp to keep customers informed about their delivery status.

10. After dispatch from the warehouse, customers will receive an email or WhatsApp containing their order number and tracking link. Notifications will also be sent on the day of delivery, depending on the selected delivery method, address, and courier.

11. Once an order has been prepared for dispatch or has already been dispatched, it may not be possible to change the delivery address. If the order is already with the courier, the customer may contact the courier directly to request an address amendment, if feasible.

12. If a customer has not received the dispatch notification email, they should contact Ideal Pack for assistance.

13. Customers can track the status of their courier deliveries at any time via the online Order Status.

14. On the Account page, the current status of the order can be viewed along with estimated dispatch and delivery times.

15. Customers must provide an accurate delivery address and contact details when placing an order. Incorrect shipping information may result in delays, additional delivery charges, or missed shipments.

16. If the delivery address is outside the courier's network, the courier will contact the customer to coordinate an alternative delivery or pickup location.

17. For home addresses with reception or concierge services, the courier may deliver to the concierge, who may sign for the delivery if they have a fixed reception location within the building.

18. If the delivery date mentioned in the dispatch email or WhatsApp has passed and the parcel has not been received, customers should contact Ideal Pack. The matter will be investigated with the courier and resolved as quickly as possible.

19. If an item is found damaged upon delivery, customers may refuse the delivery. If damage is discovered after acceptance, customers should contact the company immediately. Ideal Pack will liaise directly with the courier to resolve the issue and ensure a replacement is provided while keeping the customer informed throughout the process.