At Idealpack Online Store, we aim to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward refund and return process.

1. Return Policy

Eligibility for Returns:

You may return items within [Insert Days, e.g., 14 days] of receiving your order, subject to the following conditions:

• The item must be unused, in its original packaging, and in the same condition as when received.
• You must provide proof of purchase, such as the order confirmation or receipt.

Items Not Eligible for Return:

The following items cannot be returned:

• Customized or personalized packaging products
• Items marked as “Final Sale” or “Clearance”
• Products that have been used, altered, or damaged after receipt

How to Initiate a Return:

1. Contact Us: Email or call us at [Insert Contact Information] within the return window to initiate the return. Please include your order number and reason for return.
2. Return Authorization: Once your return is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to send back your product.
3. Shipping: Package the item securely and ship it to us at your expense unless the return is due to our mistake or a defective item.

2. Refund Policy

Refund Process:

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within [Insert Number of Days, e.g., 7 days] and credited back to your original payment method.

What Is Refundable:

• The cost of the item(s) you purchased
• Note: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

Partial Refunds:

In certain cases, only partial refunds may be issued, including when:

• The item is returned with signs of use or damage not caused by our error
• The packaging is incomplete or damaged

3. Defective or Damaged Items

If you receive a damaged or defective product, please contact us immediately at [Insert Contact Information]. We will arrange for a replacement or refund at no additional cost to you. Be prepared to provide photos or other evidence of the defect to expedite the process.

4. Late or Missing Refunds

If you haven’t received a refund within the expected time frame, first check your bank or credit card account again. Then, contact your bank or credit card company, as processing times may vary. If you’ve done this and still have not received your refund, please contact us at [Insert Contact Information].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at [Insert Contact Information]. We will guide you through the exchange process.

6. Cancellations

You may cancel your order within [Insert Hours, e.g., 24 hours] of placing it, provided the order has not been shipped. Once your order is in processing or shipped, cancellation is no longer possible.

7. Contact Us

If you have any questions about our refund or return policy, please reach out to us at:

Idealpack Online Store
Ideal Pack, Po. Box 65631, Industrial Area 12, Sharjah, UAE.
info@idealpackuae.com
Line 1: (+971) 65642072
Line 2:(+971) 0565040410

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By making a purchase on our website, you agree to the terms outlined in this Refund and Return Policy.